Information and Care of Hardwood Products and Warranty
Wood is a product of nature and therefore acts in ways beyond human control. All hardwood has variation in its color and grain. These wood characteristics will put their own unique touch to each piece of solid wood furniture. Even though we go through the same building process, no two pieces will be exactly the same. Most hardwoods are open grained, causing solid wood furniture to expand and contract with changes in temperature and humidity, even after a protective finish has been applied. These temperature changes may cause the wood to crack or have surface checks. This is not abnormal and these are not considered as flaws, but rather nature’s “beauty marks” and result in a truly unique piece of furniture.
Indoor humidity should be kept in the 35-40% range to minimize these effects. Solid wood should be kept away from direct sources of heating and cooling. Direct sunlight and fluorescent fixtures that contain ultraviolet rays can cause chemical changes in wood and the finish and therefore should be avoided. When cared for properly your solid wood furniture will become a piece of timeless beauty, one that will be treasured for generations.
At Game On Tables we are pleased that you have chosen to invest in hardwood furniture. We use mostly solid hardwoods but based on your specific product requirements we will also use a combination of solid hardwood, MDF, Plywood and or veneers. We offer a two year warranty on workmanship, materials, and construction methods. If a defect is found in the first two years of when the product was built, and the product has not been abused or improperly cared for, we will repair the product at no cost for repair but the customer will be responsible for shipping charges to us and we will be responsible for the return shipping charges. Our Warranty covers our standard hardwoods, Oak, Brown Maple, 1/4 Sawn Oak, Clear Maple and Cherry. Other special order woods may not be covered by our warranty and No warranty on hickory or rustic hickory is provided.
Always keep in mind that wood is a natural product and can expand or contract under certain humidity conditions. When the humidity is too high (above 50%) you may see some gaps were wood pieces are joined or connected. If the humidity level drops below 35% you may notice a little gap between boards. Most of the time this is nothing to be alarmed about and you may see the furniture go through this as the seasons change. If there is enough expansion or contraction then the wood may split. Within the first two years, we will be glad to repair and refinish the product for a modest fee but in all case the customer will be responsible for the shipping charges to us and the return shipping charges of the damaged product and the repair fee.
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